{"id":2373,"date":"2015-01-02T16:52:49","date_gmt":"2015-01-02T16:52:49","guid":{"rendered":"https:\/\/globalallianceregister.com\/?page_id=2373"},"modified":"2015-12-17T12:17:44","modified_gmt":"2015-12-17T12:17:44","slug":"turkce-kg-06-telefonda-iletisim-becerileri-egitimi-1-gun","status":"publish","type":"page","link":"https:\/\/globalallianceregister.com\/tr\/services\/egitim\/individual-development\/turkce-kisisel-gelisim-egitim-programi\/turkce-kg-06-telefonda-iletisim-becerileri-egitimi-1-gun\/","title":{"rendered":"KG 06\u00a0 Telefonda \u0130leti\u015fim Becerileri E\u011fitimi \u2013 1 g\u00fcn"},"content":{"rendered":"<p>\u00a0 <strong>Kat\u0131l\u0131mc\u0131 Profili<\/strong><\/p>\n<ul>\n<li>Sekreterya, pazarlama sat\u0131\u015f, \u00e7a\u011fr\u0131 merkezi, vb. m\u00fc\u015fteri ile yo\u011fun telefon g\u00f6r\u00fc\u015fmesi yapmakta olan \u00e7al\u0131\u015fanlar bu e\u011fitimden fayda sa\u011flayabileceklerdir.<\/li>\n<\/ul>\n<p>\u00a0 <strong>Hedeflenen Sonu\u00e7<\/strong><\/p>\n<ul>\n<li>\u0130leti\u015fim, gerek i\u015f hayat\u0131nda gerekse \u00f6zel hayatta, G\u00fcn ge\u00e7tik\u00e7e \u00f6nemi daha fazla artan bir konu haline gelmi\u015ftir. Etkin ileti\u015fim becerileri, kurulu\u015flar\u0131n, \u00f6zellikle m\u00fc\u015fterilerle temasta olan \u00e7al\u0131\u015fanlar\u0131 i\u00e7in, son derece b\u00fcy\u00fck \u00f6nem arz etmektedir. Telefonda etkin ileti\u015fimin kurulmas\u0131, y\u00fcz y\u00fcze ileti\u015fimden farkl\u0131 baz\u0131 \u00f6zel durumlar arz etmektedir. E\u011fitimde, temel ileti\u015fim bilgilerinin kat\u0131l\u0131mc\u0131lara aktar\u0131lmas\u0131 ile birlikte, \u00f6zellikle telefonda ileti\u015fim konusundaki teorik bilgiler kat\u0131l\u0131mc\u0131lara aktar\u0131lmakta, anlay\u0131\u015f\u0131n peki\u015ftirilmesi i\u00e7in \u00f6rnekler ve uygulamalar ger\u00e7ekle\u015ftirilmektedir.<\/li>\n<li>E\u011fitim interaktif olarak ger\u00e7ekle\u015ftirilmekte ve anlay\u0131\u015f\u0131n peki\u015ftirilmesi i\u00e7in\u00a0 genel \u00f6rnekler verilmekte, ya\u015fanm\u0131\u015f olaylardan edinilen tecr\u00fcbeler tart\u0131\u015f\u0131lmaktad\u0131r.<\/li>\n<li>E\u011fitim sonunda kat\u0131l\u0131mc\u0131lar\u0131n, telefonda etkili ileti\u015fimin p\u00fcf noktalar\u0131 hakk\u0131nda bilgi ve deneyim sahibi olmalar\u0131, telefon g\u00f6r\u00fc\u015fmelerinin etkinli\u011fini artt\u0131rmalar\u0131, telefonda etkili ileti\u015fimin, m\u00fc\u015fteri memnuniyeti ve kurum imaj\u0131na olumlu-olumsuz katk\u0131lar\u0131 hakk\u0131nda bilgi sahibi olmalar\u0131 hedeflenmektedir.<\/li>\n<\/ul>\n<p>\u00a0 <strong>E\u011fitim \u0130\u00e7eri\u011fi<\/strong><\/p>\n<ul>\n<li>\u0130leti\u015fimin tan\u0131m\u0131<\/li>\n<li>Empati<\/li>\n<li>Dinleme becerileri<\/li>\n<li>Soru sorma becerileri<\/li>\n<li>Telefonda etkin ileti\u015fim i\u00e7in dikkat edilmesi gereken noktalar<\/li>\n<\/ul>\n<p>\u00a0 <strong>Sertifika<\/strong><\/p>\n<ul>\n<li>E\u011fitimi tamamlayan t\u00fcm kat\u0131l\u0131mc\u0131lara GLOBAL ALLIANCE ACADEMY taraf\u0131ndan, &#8221; Telefonda \u0130leti\u015fim Becerileri E\u011fitimi Kat\u0131l\u0131m Sertifikas\u0131&#8221; verilecektir.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>\u00a0 Kat\u0131l\u0131mc\u0131 Profili Sekreterya, pazarlama sat\u0131\u015f, \u00e7a\u011fr\u0131 merkezi, vb. m\u00fc\u015fteri ile yo\u011fun telefon g\u00f6r\u00fc\u015fmesi yapmakta olan \u00e7al\u0131\u015fanlar bu e\u011fitimden fayda sa\u011flayabileceklerdir. \u00a0 Hedeflenen Sonu\u00e7 \u0130leti\u015fim, gerek i\u015f hayat\u0131nda gerekse \u00f6zel&#8230; <\/p>\n","protected":false},"author":10,"featured_media":5171,"parent":2158,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"page-full.php","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-2373","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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