GAR promotes two-way communication and understanding stakeholders’ needs and expectations as a critical element to the development of a Social Responsibility Management Process. The information derived from this process enables organizations to learn and adjust, not only its products and operations, but also its policies on achieving ‘good corporate citizenship’.
- Stakeholder Mapping & Prioritization
- Identification of stakeholders
- Prioritization based on needs of both the organization and the stakeholders
- Stakeholder Engagement or Dialogue
- Facilitation of stakeholder engagement and dialogue processes
- Application of specifically-tailored processes or application of the draft AA1000 SES Standard
- Learning – Identifying and understanding the needs, expectations and challenges of internal and external stakeholders
- Innovating – Building on stakeholder knowledge to further develop strategy and align operations
- Performing – Developing and implementing performance indicators that enable internal and external stakeholders to assess the success of the organization
- Communication planning
- Setting of communication objectives
- Development of key messages
- Definition of communication tools, processes and timing
- Assistance in the implementation of internal and external communication plans and programs (incl. HR Communication)
- Communication training & coaching (spokesperson/media training)
Some of the selected references of our CSR Network in this field during the last two years:
- CSR report review and verification for American based consumer goods multi national
- 14 CSR reporting projects for direct to consumer organizations
- NGO engagement strategy for European B2B organization
