Protecting Trust Across Every Promise an Insurer Makes
Global Alliance Register supports insurance companies, reinsurers, brokers, insurtech organizations, claims administrators and insurance service providers with auditing, certification, cybersecurity, operational resilience and risk-assurance services.
Insurance is built on confidence — confidence that risks are understood, customer information is protected, claims are handled consistently, critical services remain available and contractual promises can be fulfilled.
Global Alliance Register helps insurance organizations strengthen the governance, technology, processes and third-party controls behind underwriting, policy administration, claims management, customer service and digital insurance operations.
Through our international network and cooperation with qualified and accredited testing, inspection and certification organizations, GAR can support individual insurers as well as multi-country insurance groups through consistent audit, certification and assurance frameworks.
Supporting Risk Carriers, Intermediaries and Digital Insurance Ecosystems
Property & Casualty Insurance
Process, technology and risk-assurance support for insurers providing property, motor, liability and commercial insurance products.
Life & Health Insurance
Quality, privacy, security and operational assessment for organizations managing long-term policyholder and health-related information.
Reinsurance
Governance, information-security, resilience and third-party assurance supporting organizations operating across complex international risks.
Insurance Brokers & Intermediaries
Management-system, information-security and service-quality assessment for brokers and other insurance intermediaries.
Insurtech & Digital Insurance
Cybersecurity, cloud, privacy, AI governance and operational resilience services for technology-driven insurance businesses.
Claims & Specialist Service Providers
Assessment of claims administrators, loss service providers, outsourced processors and other critical insurance partners.
Turning Complex Insurance Processes Into Consistent Service Delivery
Insurance operations depend on controlled processes spanning policy administration, underwriting, claims, customer service, payments, records and third-party interactions.
Operational Process Audits
- Process design assessment
- Control effectiveness review
- Documentation assessment
- Process consistency
- Quality KPI review
- Corrective-action monitoring
Policy Administration Controls
- Policy process review
- Documentation controls
- Transaction accuracy
- Change controls
- Record-management processes
- Operational performance review
Service Delivery Assurance
- Service-level assessment
- Customer process review
- Complaint management
- Escalation processes
- Performance monitoring
- Continuous-improvement systems
Strengthening the Process Where Insurance Promises Become Customer Experience
Claims handling is one of the most visible points of contact between an insurer and its policyholders and requires consistent, controlled and well-documented processes.
Claims Process Audits
- Claims workflow assessment
- Process-control review
- Documentation consistency
- Service-time monitoring
- Escalation processes
- Corrective-action review
Claims Service Providers
- Third-party administrator audits
- Loss adjuster assessment
- Service-provider controls
- Performance monitoring
- Data-handling controls
- Supplier quality review
Claims Quality & Consistency
- Quality sampling programs
- Process consistency review
- Customer communication controls
- Claims documentation review
- KPI assessment
- Improvement monitoring
Building Stronger Governance Around Risk Selection and Decision-Making
Underwriting Process Review
- Process governance
- Authority controls
- Documentation practices
- Risk classification processes
- Exception management
- Quality monitoring
Decision-Control Frameworks
- Roles and responsibilities
- Approval controls
- Escalation procedures
- Control effectiveness
- Management oversight
- Performance indicators
Data & Model Governance
Assessment support for governance processes surrounding data, analytical tools and automated decision-support systems used within insurance operations.
Protecting the Data Behind Policyholder Trust
Insurance organizations manage extensive personal, financial, health-related, asset and claims information that requires disciplined security governance throughout its lifecycle.
ISO/IEC 27001
- Information-security management
- Gap assessment
- Certification coordination
- Risk assessment
- Control effectiveness review
- Internal audit support
Security Governance
- Security policy review
- Governance framework assessment
- Information-risk management
- Roles and responsibilities
- Security KPI assessment
- Corrective-action monitoring
Security Maturity
- Current-state assessment
- Control maturity review
- Gap identification
- Risk prioritization
- Improvement-roadmap support
- Management reporting
Turning Cyber Exposure Into Measurable Resilience
Digital insurance platforms, remote customer services, cloud infrastructure and interconnected third parties create a broad and constantly changing cyber-risk environment.
Cyber Risk Assessment
- Cybersecurity risk review
- Threat assessment
- Vulnerability assessment
- Security-control evaluation
- Cyber maturity review
- Remediation monitoring
Technical Security Testing
- Penetration testing coordination
- Network security assessment
- Application security testing
- Cloud security testing
- Vulnerability testing
- Technical reporting
Cyber Governance
- Policy and procedure review
- Incident-response readiness
- Security awareness assessment
- Cyber compliance review
- Management oversight
- Corrective-action programs
Managing Personal Information with the Care Policyholders Expect
Privacy Governance
- Privacy-management assessment
- Data-processing controls
- Roles and accountability
- Privacy risk assessment
- Policy review
- Corrective-action monitoring
ISO/IEC 27701
Assessment and certification coordination supporting structured privacy information management and stronger control of personal data.
Information Lifecycle Controls
- Data collection
- Access controls
- Data retention
- Third-party processing
- Information disposal
- Lifecycle governance
Keeping Insurance Services Available Through Disruption
Policy administration, claims processing, payments and customer services increasingly depend on interconnected technology and outsourced service ecosystems.
Critical Service Mapping
- Critical-process identification
- Technology dependencies
- People dependencies
- Supplier dependencies
- Process interconnections
- Risk prioritization
Resilience Assessment
- Control effectiveness
- Failure scenarios
- Recovery capability
- Operational redundancy
- Impact assessment
- Improvement planning
Resilience Testing
- Scenario exercises
- Recovery testing
- Incident simulation
- Service restoration assessment
- Lessons-learned review
- Remediation monitoring
Strengthening Control Across Technology, Incidents and ICT Dependencies
Insurance organizations operating within increasingly regulated digital environments require structured governance of technology risk, incident response, resilience testing and third-party ICT dependencies.
ICT Risk Governance
- Technology-risk frameworks
- Governance responsibilities
- Control assessment
- ICT asset considerations
- Risk reporting
- Improvement programs
Incident Readiness
- Incident-management processes
- Escalation controls
- Response preparedness
- Recovery coordination
- Communication arrangements
- Post-incident review
Third-Party ICT Risk
- Critical provider identification
- Supplier due diligence
- Contract-control review
- Provider-risk assessment
- Ongoing monitoring
- Exit and continuity considerations
Preparing Insurance Operations for the Unexpected
ISO 22301
Business-continuity management assessment and certification coordination supporting structured preparation for disruptive events.
Business Impact Analysis
- Critical activity assessment
- Impact evaluation
- Recovery priorities
- Resource dependencies
- Service restoration requirements
- Continuity planning input
Continuity Exercises
- Scenario development
- Continuity testing
- Crisis exercises
- Recovery-plan assessment
- Management participation
- Improvement follow-up
Extending Insurance Controls Beyond the Organization
Insurers depend on technology providers, claims administrators, brokers, repair networks, medical providers, call centres, cloud platforms and other outsourced services.
Third-Party Due Diligence
- Provider risk assessment
- Technical capability review
- Security due diligence
- Operational capability
- Control-environment assessment
- Pre-contract review
Supplier & Provider Audits
- Quality audits
- Information-security audits
- Privacy controls
- Business-continuity review
- Service-performance assessment
- Corrective-action verification
Ongoing Provider Monitoring
- Periodic reassessment
- Service KPI monitoring
- Risk-based audit programs
- Issue-remediation tracking
- Compliance-status review
- Performance reporting
Building Trust Into Digital-First Insurance Models
Digital platforms are transforming customer onboarding, policy administration, claims handling, analytics and interaction between insurers and policyholders.
Digital Platform Assurance
- Security-control assessment
- Digital process review
- Platform governance
- Availability considerations
- Technology-risk assessment
- Control monitoring
Cloud Governance
- Cloud-security assessment
- Cloud supplier review
- Access-control assessment
- Data governance
- Resilience controls
- Outsourcing-risk review
Digital Customer Journey
- Online onboarding processes
- Digital service quality
- Customer communication
- Process consistency
- Complaint handling
- Service performance
Bringing Governance to AI-Enabled Insurance Decisions
Artificial intelligence can support underwriting, fraud detection, claims processing, pricing, customer service and analytics, but requires structured governance and accountability.
ISO/IEC 42001
Management-system assessment and certification coordination supporting structured governance of artificial intelligence.
AI Risk & Governance
- AI governance framework
- Roles and accountability
- Risk-management processes
- Model oversight
- Policy review
- Continuous improvement
Responsible AI Controls
- Transparency considerations
- Human oversight
- Data governance
- Decision-control processes
- Performance monitoring
- Risk review
Strengthening the Systems That Protect Insurance Portfolios
Fraud Risk Framework
- Fraud-risk assessment
- Governance review
- Detection processes
- Escalation controls
- Incident management
- Corrective-action systems
Claims Fraud Controls
- Control-process assessment
- Exception handling
- Referral procedures
- Investigation workflow
- Documentation practices
- Performance monitoring
Third-Party Fraud Exposure
- Provider controls
- Supplier due diligence
- Repair-network assessment
- Service-provider audits
- Risk monitoring
- Incident escalation
Turning Service Standards Into Lasting Policyholder Confidence
Customer Service Audits
- Service-process review
- Customer communication
- Call-centre processes
- Complaint management
- Escalation procedures
- Corrective-action monitoring
Customer Journey Assessment
- Onboarding experience
- Policy servicing
- Claims journey
- Digital interactions
- Process handovers
- Service consistency
Multi-Channel Service Quality
Assessment programs can help insurers maintain consistent service expectations across branches, call centres, digital platforms and outsourced service partners.
Adding Technical Insight to Insured Asset Risk
Engineering inspection and technical assessment can provide insurers, brokers and risk managers with additional insight into physical assets and operating environments.
Property Risk Surveys
- Facility condition review
- Operational hazards
- Fire-protection systems
- Critical utilities
- Maintenance conditions
- Risk observations
Industrial Risk Assessment
- Process-related risks
- Equipment condition
- Asset integrity
- Business-interruption exposures
- Maintenance management
- Risk-improvement opportunities
Risk Improvement Verification
- Corrective-action verification
- Remedial-work inspection
- Follow-up surveys
- Risk-control verification
- Documentation review
- Progress reporting
Bringing Technical Evidence to Complex Insurance Events
Damage Inspection
Technical examination and documentation of damaged equipment, structures, machinery, cargo or industrial assets.
Cause & Condition Assessment
Engineering investigation support helping establish physical condition, observed failure characteristics and contributing factors.
Repair & Reinstatement Verification
Inspection support during repair, replacement or reinstatement to verify condition and completion of agreed technical works.
Connecting Quality, Security, Resilience and Governance
Quality & Service Management
- ISO 9001
- Process-quality audits
- Service-performance assessment
- Internal audit support
- Corrective-action systems
- Integrated management systems
Digital Trust
- ISO/IEC 27001
- ISO/IEC 27701
- Cybersecurity assurance
- Privacy management
- Cloud risk assessment
- Digital governance
Resilience & AI Governance
- ISO 22301
- ISO/IEC 42001
- Operational resilience
- Business continuity
- AI governance
- Risk-based assurance
Building Credibility Around Responsible Insurance Operations
ESG Data Assurance
Verification support for environmental, social and governance information used within organizational reporting.
Responsible Supply Chains
Assessment of critical suppliers and service providers against environmental, social and governance-related criteria.
Environmental Management
Management-system and verification support addressing environmental performance, resource use and sustainability objectives.
One Control Framework Across Entities, Markets and Service Networks
Insurance groups may operate through subsidiaries, branches, digital platforms, brokers, claims administrators and technology providers distributed across multiple countries.
Multi-Entity Audit Programs
Consistent audit criteria can be applied across insurance entities, business units and operating locations.
International Provider Networks
Service-provider and supplier assessments can be coordinated across claims, technology and outsourced operational networks.
Centralized Reporting
Standardized reporting provides management with comparative visibility across geographically distributed insurance operations.
Connecting Insurance Operations, Digital Risk and Technical Expertise
Insurance-Focused Risk Perspective
GAR connects policyholder-facing operations with security, resilience, third-party risk and governance.
Digital + Operational Coverage
Cybersecurity, information security and privacy can be integrated with operational-process and business-continuity assessment.
Technical Risk Capability
GAR’s engineering and inspection expertise extends the proposition into insured property, industrial assets, damage and physical risk.
Third-Party Risk Coverage
Audit programs can extend into claims providers, technology companies, outsourced operations and specialist service networks.
International Reach
Multi-country insurance groups can apply consistent assurance criteria across entities, providers and markets.
Flexible Assurance Programs
Support can range from a single supplier or cybersecurity assessment to integrated multi-entity insurance assurance programs.
From Risk Transfer to Demonstrable Trust
Global Alliance Register supports insurers, reinsurers, brokers, insurtech organizations and insurance service providers across operational quality, claims processes, cybersecurity, information security, privacy, resilience, third-party risk and technical risk assessment.
Whether the requirement involves ISO 27001 certification, a claims-process audit, cyber assessment, third-party provider program, business-continuity review, digital-resilience assessment, property risk survey or multi-country insurance framework, GAR can develop a solution around the organization’s operational, technology and risk environment.
Confidence Behind Every Policy, Process and Promise
Engage Global Alliance Register for insurance process auditing, information security, cybersecurity, operational resilience, business continuity, third-party risk, technical risk surveys and management-system certification.
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